Privacy Policy

This Privacy Policy describes how www.deniva.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

📩 Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@deniva.com.au.

🛒 Collecting Personal Information

When you visit the Site, Shopify collects certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: collected automatically using cookies, log files, tags, or pixels.

  • Disclosure for a business purpose: shared with Shopify, Meta, Google, Microsoft.

  • Personal Information collected: browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and interactions with the Site.

Order information

  • Purpose of collection: to provide products or services to you, process payment, arrange for shipping, provide invoices/order confirmations, communicate with you, screen orders for fraud, and send product/service updates when in line with your preferences.

  • Source of collection: collected directly from you.

  • Disclosure for a business purpose: shared with Shopify, Australia Post (AU customers), DHL eCommerce (international customers), and ShipStation.

  • Personal Information collected: name, billing address, shipping address, payment details (last 4 digits of card), email, phone number.

🚸 Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe your child has provided us information, please contact us at hello@deniva.com.au to request deletion.

🔄 Sharing Personal Information

We share your Personal Information with service providers (e.g. Shopify, shipping partners) to provide our services and fulfill contracts.

  • Shopify: powers our store. See Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

  • We may disclose Personal Information to comply with laws, respond to legal requests, or protect our rights.

🎯 Behavioural Advertising

We use your Personal Information to deliver targeted ads and marketing. For example:

You can also opt out via: Digital Advertising Alliance https://optout.aboutads.info/

📦 Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill your order

  • Provide updates, offers, and customer support

⚖️ Lawful Basis (GDPR – for EEA residents)

We process your Personal Information under the following bases:

  • Your consent

  • Performance of contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Legitimate interests

📂 Retention

When you place an order, we retain your Personal Information for our records unless you request deletion.

🤖 Automated Decision-Making

We do not engage in automated decision-making that has significant legal effects. Shopify uses limited automated tools (fraud prevention blacklists).

🔐 Your Rights (GDPR – for EEA residents)

You have the right to:

  • Access the Personal Information we hold about you

  • Request correction, update, or erasure

  • Port your data to a new service

Your data may be processed in Ireland, Canada, and the US. For GDPR compliance, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

🍪 Cookies

We use cookies to improve your browsing experience (e.g. remembering login, region selection, shopping cart).

  • Types: functional, performance, advertising, analytics

  • Some persist (30 mins – 2 years), others end with session

  • More info: www.allaboutcookies.org

Blocking cookies may affect site functionality and ad personalisation.

🚫 Do Not Track

We do not alter our data collection practices when a browser sends a “Do Not Track” signal.

🔄 Changes

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory updates.

📝 Complaints

For concerns, contact us at hello@deniva.com.au.
If not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints