Refund & Return Policy
We want you to be happy with your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at denise@deniva.com.au. If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
⚠️ Items returned to us without first requesting a return will not be accepted.
📦 Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We will work with you to evaluate the issue and make it right.
🚫 Exceptions / Non-returnable Items
The following items cannot be returned:
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Custom or personalised products (including special orders)
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Sale items
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Gift cards
For hygiene reasons, we also cannot accept returns on personal care goods.
If you have any concerns about a specific item, please reach out before purchase.
🔄 Exchanges
The quickest way to get what you want is to return the original item. Once your return is accepted, you can place a new order for the replacement item.
💰 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method.
Please note: Refunds may take a few business days to appear, depending on your bank or credit card company.
📧 For any questions about returns or refunds, please contact us at denise@deniva.com.au.